We will collect your repayments via Continuous Payment Authority (CPA). A CPA authorises us to collect funds from your bank account using your debit card details (the long card number, expiry date & security code from the back). You can use any Visa or Mastercard that is registered to a UK bank.
At the moment we're unable to collect payments via direct debit. If your debit card is lost, stolen or expired you'll need to add your new card to your account by tapping 'Manage my cards and accounts'.
If you'd like to make additional payments you can do this by tapping ' Pay next instalment' or 'Pay a lump sum' whilst logged into your account. Tapping 'Pay a lump sum' will reduce your overall balance and your next payment date will remain unchanged. If you tap 'Pay next instalment' your balance will be reduced and your next payment date will be changed to the following month. Once you've used the 'Pay next instalment' option you'll see your new repayment date on the home screen.
If you're experiencing Financial Difficulty and would like to speak to a member of the team. Please call our Customer Care Team on 020 3948 9499. We're open Monday - Friday, 9am - 5pm.
Please note, we're unable to setup a repayment card via email, phone or chat. If you'd like to add a new card to your account this must be done securely using our website. If you have more than 1 card added to your account you can tap the card you'd like to use for repayments moving forward by selecting 'Make this my primary card'.